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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q29-Q34):

NEW QUESTION # 29
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

A. The Product Owner
B. The Agile Service Manager
C. The Team
D. The Agile Practice Owner

Answer: A

Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner

NEW QUESTION # 30
Which of the following would NOT help sustain improvements?

A. Communicate successes, failures, and lessons learned
B. Increase the velocity of Teams
C. Solicit feedback when changes are made
D. Provide ongoing training to existing employees

Answer: B

Explanation:
Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.
A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.
B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.
C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.
D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.
Reference:
ITIL 4: Continuous Improvement principles.
Scrum and Agile: Importance of sustainable delivery practices.

NEW QUESTION # 31
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

A. The Product Owner
B. The Agile Service Manager
C. The Team
D. The Agile Practice Owner

Answer: A

NEW QUESTION # 32
What is a microprocess?

A. A set of activities for delivering an IT service
B. All the activities from a customer request to a delivered product or service
C. Interrelated activities that take specific inputs and produce specific outputs
D. A distinct activity that can be defined, designed, implemented, and managed independently

Answer: D

Explanation:
A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously.
A . Incorrect. This describes a broader process, not a microprocess.
B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.
C . Incorrect. This describes a value stream, not a microprocess.
D . Incorrect. This describes an IT service process, not a microprocess.
Reference:
Agile and ITIL materials on service processes and their subdivisions.

NEW QUESTION # 33
Which of the following is a benefit of Agile Service Management?

A. Improve the velocity of process improvement teams
B. All of the above
C. Overcome constraints in process workflows
D. Meet customer requirements faster and more accurately

Answer: B

Explanation:
Agile Service Management delivers numerous benefits by combining Agile principles with service management.
A . Correct. Agile Service Management overcomes workflow constraints by improving flexibility and adaptability.
B . Correct. Agile ensures faster delivery of services that meet customer needs.
C . Correct. Agile fosters incremental improvements, increasing the velocity of process improvement teams.
D . Correct. All of the above are true benefits of Agile Service Management.
Reference:
Benefits of Agile Service Management in ITSM frameworks like ITIL.

NEW QUESTION # 34
......

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Pass Guaranteed Quiz CASM - Fantastic Certified Agile Service Manager V2.1 Latest Cram Materials

100% Pass Quiz Peoplecert - Latest CASM - Certified Agile Service Manager V2.1 Latest Cram Materials

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q29-Q34):

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